Privacy Policy

Converge Direct Privacy Policy

This Privacy Policy (“Privacy Policy”) explains how information is collected and utilized by Converge Direct LLC, (“Converge Direct LLC” or “we”, “us”, “our”) and its subsidiaries and affiliated companies. This Privacy Policy applies to the Converge Direct LLC website at www.ConvergeDirect.com (“Website”) and Converge Direct LLC’s services (as such services are described in fuller detail in Converge Direct LLC’s Terms of Service as such agreement may be reviewed and revised by Converge Direct LLC in accordance with the terms thereof, the “Services”).

Information We Collect On our Website

Converge Direct LLC collects personally identifiable information in the registration and contact us sections of the Website, including without limitation personal name, company name, telephone number and e-mail address. The information that Converge Direct LLC’s servers record is for reply only. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us or our Website.

When you visit the Website or use the Services, Converge Direct LLC may send one or more cookies to your computer or other device. What are cookies? Cookies are small text files that web servers typically send to users’ computers or other devices when they visit a website. Cookies are stored as text files on users’ hard drive, and can be accessed by web servers when the user returns to a website or goes to another website. Cookies are used by companies to collect and send information about a user’s website visit – for example, number of visits, average time spent, pages viewed, navigation history through the website, and other statistics. This information helps companies improve a user’s online experience in many ways: for example, by allowing companies to monitor website performance, make the website easier to use, measure the effectiveness of their promotional placements, and tailor their website to better match a user’s interests and preferences. We use cookies to improve the quality of our Website and our Services. Cookies cannot be used to access any other data on a user’s hard drive, or to personally identify them. Users who prefer not to accept cookies can set their Internet browser to notify them when they receive a cookie or to prevent cookies from being placed on their hard drive.

Information We Collect Within our Services

Converge Direct LLC provides the Services to its clients. If you are a client using Converge Direct LLC’s Services, Converge Direct LLC may access, index, and cache requests made from your applications to our system, including by automated means. In the course of providing these Services, Converge Direct LLC collects both personally identifiable information (only when requested by its client) and non-personally identifiable information regarding the usage patterns of users of applications or their web sites and other properties operated by our clients. Converge Direct LLC also collects certain information about visitors to its clients applications or websites that connect to the Converge Direct LLC Services. Converge Direct LLC will automatically collect and receive information about those visitors such as, but not limited to, carrier provider, IP addresses, unique device “ID”, carrier user “ID”, type of device, and geo-location information. In this policy, we refer to this non-personally identifiable information, together with other non-personally identifiable information that we obtain from third parties, as “User Data.” In the future, we may use User Data for advertising purposes, including without limitation behavior-based advertising across multiple mobile application publishers.

Upon request, we will provide you with access to your personal account information, account status, contact information, and other information that we collect. You may access the information by emailing us a request at info@convergedirect.com.

We also allow visitors to correct any inaccuracies in their contact information simply by emailing the changes to us at info@convergedirect.com.

Use of Personal Information Collected

We use the information we collect to provide our Services and to better understand what products and services are of interest to our users. For example, we may utilize your information to:

  • Operate and improve our Website and render the Services;
  • Respond to your comments and questions and provide customer service;
  • Provide and deliver products and services and send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • Protect the rights or property of Converge Direct LLC or our users; and
  • Communicate with you about promotions, upcoming events, and other news about products and services offered by Converge Direct LLC and our partners.

We also analyze the non-personally identifiable User Data collected from various applications. We are aware of the sensitivity of certain types of User Data. We do not collect User Data that we consider sensitive. While the types of User Data that may be considered sensitive may vary among users, we presently treat User Data as sensitive if it includes data reflecting a user having any medical or health condition; certain aspects of a user’s personal life or financial situation; racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; sexual orientation or practices; or use of, or interest in, gambling, alcoholic beverages, or “adult” products or services. We may update from time to time the types of User Data that we consider sensitive.

Sharing of Personal Information Collected

We may make our customer e-mail addresses, postal addresses and telephone numbers available to other reputable businesses whose products or services may be of value to you. If you do not wish to share your information with other companies or organizations, please let us know by contacting us at info@ConvergeDirect.com, by calling us at (212) 213-0111, or writing to us at Customer Service, Converge Direct LLC, 33 East 33rd Street, 3rd Floor, New York, NY, 10016. We retain email opt-out and postal/telephone non-solicitation requests for five years.

Converge Direct LLC may engage other companies and individuals to perform services on our behalf. Examples of these services include sending postal mail and e-mail to you and analyzing data. While these agents and service providers may have access to your personal information in connection with the performance of services for Converge Direct LLC, they may not use such information for any purpose other than providing such services to Converge Direct LLC.

We release account and other personal information when we believe that release is appropriate to comply with the law; enforce or apply our user Agreement; or protect the rights, property, or safety of Converge Direct LLC, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Converge Direct LLC may share your personal information in connection with any merger, sale of Converge Direct LLC assets, or a financing or acquisition of all or a portion of our business by another entity.

Security of Personal Information Collected

Converge Direct LLC takes reasonable measures to protect your personal information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction. Converge Direct LLC cannot, however, ensure or warrant the security of any information that Converge Direct LLC receives, including without limitation with respect to vulnerabilities to hacker intrusion and other malicious code.

What Information Can You Access and Change?

You may opt out of receiving promotional emails from Converge Direct LLC by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. You may also send requests about your contact preferences and other changes to your information, receive further detail on what information about you that we are holding, and otherwise limit our use and disclosure of your information, by emailing info@convergedirect.com.

Children Under 13 Years of Age

The Services and Website of Converge Direct LLC are not intended for persons under 13 years of age. Converge Direct LLC’s Services and Website are not developed or directed at children. We do not knowingly solicit or collect any personally identifiable information, including not from children under the age of 13, nor do we knowingly market our Services or Website to children under the age of 13.

Hyperlinks

We may link to other websites with information gathering practices that differ from our own. Visitors should carefully review privacy policies for all websites they visit as we have no control over information submitted or collected by third parties.

We may also offer contests, sweepstakes, or other promotions from time to time that are sponsored or co-sponsored by third parties. These third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the contest, sweepstake or promotion. We have no control over how these third parties use this information; however, we will notify you whenever you fill out a form that will provide them access to such information.

Changes to this Privacy Policy

We may review and revise this Privacy Policy at any time, including without limitation in consultation with third parties and upon changes in relevant laws or interpretations. We encourage you to visit this page periodically to review our current Privacy Policy so that you will always know what information we gather and how we may use that information. In the event that we make any material changes to this Privacy Policy we will advise our clients of such changes in advance but we may or may not notify individual users or visitors of such changes in advance.

Mediation

If you are a resident of a country outside of the European Union, you also agree that, in the event any dispute or claim arises out of or relating to this Privacy Policy that you and Converge Direct LLC will attempt in good faith to negotiate a written resolution of the matter directly between the parties. You agree that if the matter remains unresolved for forty-five (45) days after notification (via certified mail or personal delivery) that a dispute exists, all parties shall join in mediation services in the state of New York with a mutually agreed mediator in an attempt to resolve the dispute. Should you file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then you agree that you will not be entitled to recover attorneys’ fees, even if you would otherwise be entitled to them.

Contacting Us

Questions, comments, or complaints about this Privacy Policy may be emailed to info@convergedirect.com. Note: This privacy policy applies to all of Converge Direct LLC’s owned and operated websites and to Converge Direct LLC’s other information gathering activities.